May 2016


May 25, 2016

Collaborate

  • Thumbnail image support for additional document types

Communicate

  • Model-specific metabases for Polycom and AudioCodes phones

コンタクトセンター

  • Brazilian-Portuguese language support
  • Chat and email metrics added to queue reports

統合

  • Verint WFM historical and Verint WFM RTA
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May 18, 2016

プラットフォーム

  • Changes to default password requirements

Communicate

  • Telephony trunk configuration enhancements
  • Change to trunk number format
  • Additional AudioCodes support

統合

  • PureCloud for Salesforce enhancements
  • PureCloud for Zendesk enhancements
  • Bridge Server enhancements
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May 11, 2016

プラットフォーム

  • Enhanced professional support assistance

Colloborate

  • Video troubleshooting

コンタクトセンター

  • Architect flow printing
  • German language support
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