July 2016


July 27, 2016

コンタクトセンター

  • Secondary level of user statuses
  • Option to force wrap-up on disconnected conversations
  • Chat and email metrics in Queue Wrapup Summary and Agent Metrics reports
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July 22, 2016

Communicate

  • Toll-free number porting into PureCloud Voice

コンタクトセンター

  • Callback routing
  • ACD-routed preview calls
  • ユーザー ステータスの詳細レポート
  • Japanese language support
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July 20, 2016

コンタクトセンター

  • Ability to change recipient list in an email reply
  • Outbound call flow variables
  • Option to override default retention behavior for recording policies in conflict
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July 13, 2016

Communicate

  • Outbound user faxing

コンタクトセンター

  • Auto answer feature and persistence connection option
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July 6, 2016

Communicate

  • Support for Polycom RealPresence Trio 880 phone

コンタクトセンター

  • 推定所要時間のアナウンス アクション
  • Play Position in Queue action
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