July 2019


July 31, 2019

Collaborate

  • Import people enhancements

コンタクトセンター

  • Introducing web chat flows in Architect
  • Font change for Korean and Japanese language .pdf and .xls reports

プラットフォーム

  • Release Notes in PureCloud Admin UI
  • PureCloud Community Q&A show

機能停止予定

  • LinkedIn profile import deprecation and removal
[View details]

July 24, 2019

コンタクトセンター

  • Network connectivity alerts in interactions
  • Language agnostic voicemail transfer in Architect
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July 17, 2019

Communicate

  • FCC USF contribution rate changes for PureCloud Voice

コンタクトセンター

  • Automatic time zone mapping overrides
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July 10, 2019

コンタクトセンター

  • New web chat widget
  • Agent evaluation notifications in the inbox

機能停止予定

  • Social channel management deprecation postponement
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July 3, 2019

Communicate

  • PureCloud Voice in Denmark
  • BYOC Cloud rate decrease

コンタクトセンター

  • Export data from Surveys views
  • Data action rule conditions
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