PureCloud for Salesforce (管理者) について


The PureCloud for Salesforce integration is a version of PureCloud’s contact center services inside Salesforce, a third-party customer relationship management (CRM) system. There is nothing to install on each user’s computer and nothing to maintain or back up on your own servers.


PureCloud for Salesforce provides advanced PureCloud call controls and functionality inside Salesforce.

Supported PureCloud interaction types

PureCloud for Salesforce currently supports call, callback, outbound dialing, chat, and email interactions. For fuller functionality, run PureCloud alongside Salesforce.

Supported Salesforce interaction types

PureCloud for Salesforce currently supports routing Salesforce emails that are received through the Email-to-Case functionality.


Salesforce の PureCloud を使用して、PureCloud の適切なライセンスを購入し、ソフトフォンを表示する Salesforce を構成します。


For any problems with PureCloud for Salesforce, browse troubleshooting information about individual issues. Before working with Customer Care, turn on server-side logging.