テレフォニーについて


テレフォニー

Telephony is the set of features that administrators use to set up PureCloud communications. Use telephony features to provision the PureCloud Edge hardware, configure a trunk for the SIP provider, and set up a functional and logical telephony scheme for the company. Also use telephony features to set up managed phones for the user, IVR routing, DID numbers, Extensions, and Authorized Services.   


Topology

The topology world map displays troubleshooting details for your PureCloud telephony network. The map includes sites, phones, Edges, and trunks. You can drill down to sites, Edges, and other telephony objects to get details. It shows troubleshooting issues, such as offline and out-of-service Edges.


Metrics

Metrics show graphs and statistics for components of the telephony network. Edge metrics include CPU use, bandwidth use, disk use, memory use, and call counts. Trunk metrics include call counts and QoS mismatches. Metrics also display for other PureCloud Telephony components.    


Trunks explained (video)


トランク

A trunk connects a communication service to a PureCloud Edge and facilitates point-to-point communication. SIP trunks connect Edges to service providers. A SIP network line trunk enables routing to any device on the network. All the Edges in an Edge group share trunks. 


サイト

A site is the home of a set of phones, Edge devices, or a combination of the two. The site defines the telephony properties, for example the country code or area code, for dialing in addition to the call classification rules and outbound routing rules. The site’s telephony properties and rules apply to a new call, when a phone located in that site establishes the call. The site’s telephony properties and rules also apply when the system dials on trunks connected to an Edge contained in that site.


Edge グループ

An Edge group is a set of Edge devices connected through a high bandwidth and low latency network. Each Edge within the group connects directly to all other Edges within the same group, requiring no additional hops or mediators to communicate. The Edge group is a complete graph and does not need to use broadcasting or switching mechanisms. 


Edge

The PureCloud Edge is a cloud managed network appliance that provides telephony for the PureCloud solution. The Edge combines a media server, SIP registrar, and SIP proxy into a single piece of hardware that fits into a standard rack space. Administrators configure and manage the Edge and other telephony functions through the PureCloud user interface.


Outbound routes

Administrators 発信通話をルーティングする方法を制御する発信ルートを作成します。 発信ルートとエッジ グループ サイトからの分類は、ダイヤル プランを構成します。 ルートは、呼び出しがどこから来て、それが起こっている場所に基づいています。 


Phone management


IVR Routing explained (video)


IVR Routing

When a user dials a specific telephone number, or dialed address, he or she is routed into the call flow associated with that telephone number. From the IVR Configurations view, administrators set up IVR routing and view a list of active call flows and the telephone number or numbers to which the flow is tied. 


DID 番号

DID の番号タブ、管理者が単一を追加できます ダイヤルイン番号 または、組織のサービス プロバイダーに関連付けられている範囲の DID 番号。 [割り当て] タブのすべてを表示または特定の検索 DID 番号と担当者の詳細の確認。


内線番号

拡張プール] タブで、管理者は、単一の拡張機能を追加できます。 またはの範囲 拡張機能 組織に関連付けられている番号。 [割り当て] ページで、すべてを表示または特定の拡張子を検索します。、および譲受人の詳細を確認します。


認定サービス

権限のあるサービスは、証明機関 (CA) によって発行されたデジタル証明書ファイルを管理します。 このプロセスにより、暗号化を通じて信頼できる機関の身分証明書です。