About trunks


A trunk is a telecommunications circuit from a carrier to a PureCloud telephony connection option.

Trunk planning


Trunk creation

Genesys recommends that you rely on the default external and phone trunk settings described in the these articles.


Advanced trunk configuration

If you need to exercise more control over the configuration of your external or phone trunk, investigate the information presented in this article.


Trunk configuration reference

If you have questions or need more information about any of the settings on the Create/Edit External/Phone Trunk pages, you can investigate these references to learn more.