A trunk is a telecommunications circuit from a carrier to a PureCloud telephony connection option.
Learn about the PureCloud best practices and other information about SIP trunks.
Genesys recommends that you rely on the default external and phone trunk settings described in the these articles.
Advanced trunk configuration
If you need to exercise more control over the configuration of your external or phone trunk, investigate the information presented in this article.
Trunk configuration reference
If you have questions or need more information about any of the settings on the Create/Edit External/Phone Trunk pages, you can investigate these references to learn more.