About the Zendesk data dip connector


The Zendesk® data dip connector integrates your interactive voice response (IVR) system with your customer relationship management (CRM) database. The connector allows your IVR to dip into your CRM to retrieve information about accounts, cases, or contacts. You can then use this information to make routing decisions within your call flow. 


To use the Zendesk data dip connector, set up and configure items for PureCloud and create flows in Architect.


For any problems with the Zendesk data dip connector, browse troubleshooting information about log files and individual issues.