PureCloud for Zendesk クライアントへのアクセス
To access the client, click the Genesys logo in the top toolbar in Zendesk. The client appears as an overlay on your Zendesk page.
You cannot move or resize the client, but you can switch between hiding and showing the client by clicking the logo.
Note: If you hide the client, when an interaction alerts, then the client automatically opens.