タスク エディタ アクションの概要


In the task editor, Architect provides several tools to help you build a sequence of actions to make up a task. These task actions are available from the Architect Toolbox. A unique icon appears for each action so you can easily identify it in the toolbox, task editor, and design area. For more information about the task editor and the Toolbox, see the Suggested content.

メモ:Architect ツールボックスで利用可能なアクションは、お客様の PureClound サブスクリプション プランにより決まります。

タスク エディターのアクションについては、次のページを参照してください。


アイコン カテゴリ アクション 説明
Play_Audio オーディオの再生 オーディオ再生 Add a prompt for the caller.
データ データ Call Data action Retrieve information about a customer from default or custom data actions integration in PureCloud.
Bridge にコール アクション Retrieve a specific attribute about a contact from a Bridge サーバー database.
入力収集 Prompt a caller to enter a string of digits
参加者データ取得 Set up an attribute to retrieve from a call participant.
参加者データ設定 Set an attribute value on a call participant.
データの更新 Assign values to flow or task level variables.
DialByExtension 内線番号でダイヤル 内線番号でダイヤル Set up functionality that allows the caller to dial and be transferred to a specific extension.
フロー Create Callback Provide an option for an agent to call the customer back in order to reduce the in-queue wait time or provide the customer with information at a later time.
Enable Participant Recording Use this action to provide callers the option of allowing PureCloud to record the inbound call.
言語の設定 Allow callers to select the desired language in which to hear prompts.
画面ポップ設定  Select a predefined script and, if required, configure the input variables that store the selection made by the user at runtime.
ラップアップ コードを設定 Allow agents to select the desired wrap-up code in which to assign to the call.
論理 論理 判断 Direct the process branch, depending on whether or not a condition is true.
切り替え This action is similar to a Decision action, and is easy to set up when multiple cases must be evaluated. Configure a switch action to specify what has to be done by Architect, when, and under which circumstances.
ループ ループ ループ Direct your to process repeat a series of actions before it goes on to the next action in your design.
次のループ Use the Next Loop action when, during the loop iteration, the flow encounters a false outcome and you want it to continue to the next iteration.
ループの終了 Use the Exit Loop action inside of a Loop action to terminate the current loop iteration, leave the loop action, and continue the flow execution by moving to the following action.
メニュー メニュー メニューに移動 Give callers the option of transferring immediately to a designated menu.
前のメニュー Give callers the option of transferring to the previous menu.
JumpReusableTask 再利用タスクに移動 再利用可能タスクに移動 Insert a complete task previously configured in the Reusable Tasks area.
転送 転送 ACD に転送 Use the Transfer to ACD action to transfer a caller into a queuing system.
ユーザーに転送 Transfer a caller directly to a PureCloud user.
番号に転送 Transfer a caller to an external number.
Transfer to Group Transfer a caller directly to a PureCloud group
フローに転送 Transfer a caller to another call flow. 
Transfer to Secure Flow Transfer a caller to a secure call flow. Note: Feature coming soon.
ボイスメールに転送 Use the Transfer to Voicemail action from the Toolbox to transfer a caller to a PureCloud user’s voicemail.
切断 切断 切断 Provide callers with a graceful way to exit a menu system by disconnects the call immediately


アイコン カテゴリ アクション 説明
Play_Audio オーディオの再生 オーディオ再生 Add a prompt for the caller.
データ データ Call Data action Retrieve information about a customer from default or custom data actions integration in PureCloud.
Bridge にコール アクション Retrieve a specific attribute about a contact from a Bridge サーバー database.
入力収集 Prompt a caller to enter a string of digits
参加者データ取得 Set up an attribute to retrieve from a call participant.
参加者データ設定 Set an attribute value on a call participant.
データの更新 Assign values to flow or task level variables.
DialByExtension 内線番号でダイヤル 内線番号でダイヤル Set up functionality that allows the caller to dial and be transferred to a specific extension. 
フロー Create Callback Provide an option for an agent to call the customer back in order to reduce the in-queue wait time or provide the customer with information at a later time.
Enable Participant Recording Use this action to provide callers the option of allowing PureCloud to record the inbound call.
画面ポップ設定  Select a predefined script and, if required, configure the input variables that store the selection made by the user at runtime.
言語の設定 Allow callers to select the desired language in which to hear prompts.
ラップアップ コードを設定 Allow agents to select the desired wrap-up code in which to assign to the call.
論理 論理 判断 Direct the process branch, depending on whether or not a condition is true.
切り替え This action is similar to a Decision action, and is easy to set up when multiple cases must be evaluated. Configure a switch action to specify what has to be done by Architect, when, and under which circumstances.
ループ ループ ループ Direct your to process repeat a series of actions before it goes on to the next action in your design.
次のループ Use the Next Loop action when, during the loop iteration, the flow encounters a false outcome and you want it to continue to the next iteration.
ループの終了 Use the Exit Loop action inside of a Loop action to terminate the current loop iteration, leave the loop action, and continue the flow execution by moving to the following action.
メニュー メニュー メニューに移動 Give callers the option of transferring immediately to a designated menu.
前のメニュー Give callers the option of transferring to the previous menu.
JumpReusableTask 再利用タスクに移動 再利用可能タスクに移動 Insert a complete task previously configured in the Reusable Tasks area. 
転送 転送 ACD に転送 Use the Transfer to ACD action to transfer a caller into a queuing system. 
ユーザーに転送 Transfer a caller directly to a PureCloud user.
番号に転送 Transfer a caller to an external number.
Transfer to Group Transfer a caller directly to a PureCloud group
フローに転送 Transfer a caller to another call flow. 
Transfer to Secure Flow Transfer a caller to a secure call flow. Note: Feature coming soon.
ボイスメールに転送 Use the Transfer to Voicemail action from the Toolbox to transfer a caller to a PureCloud user’s voicemail.
切断 切断 切断 Provide callers with a graceful way to exit a menu system by disconnects the call immediately


アイコン カテゴリ アクション 説明
Play_Audio オーディオの再生 オーディオ再生 Add a prompt for the caller.
Play Position in Queue Informs callers of their place in the queue.
Play Estimated Wait Time Make educated estimates on wait time based on historical data, and play the wait time back to the caller.
データ データ Call Data action Retrieve information about a customer from default or custom data actions integration in PureCloud.
Bridge にコール アクション Retrieve a specific attribute about a contact from a Bridge サーバー database.
入力収集 Prompt a caller to enter a string of digits
参加者データ取得 Set up an attribute to retrieve from a call participant.
参加者データ設定 Set an attribute value on a call participant.
データの更新 Assign values to flow or task level variables.
DialByExtension 内線番号でダイヤル 内線番号でダイヤル Set up functionality that allows the caller to dial and be transferred to a specific extension. 
フロー Create Callback Provide an option for an agent to call the customer back in order to reduce the in-queue wait time or provide the customer with information at a later time.
Enable Participant Recording Use this action to provide callers the option of allowing PureCloud to record the inbound call.
画面ポップ設定  Select a predefined script and, if required, configure the input variables that store the selection made by the user at runtime.
言語の設定 Allow callers to select the desired language in which to hear prompts.
HoldMusic 保留音 保留音 Use this action to set up the audio behavior while a caller is waiting in a queue.
論理 論理 判断 Direct the process branch, depending on whether or not a condition is true.
切り替え This action is similar to a Decision action, and is easy to set up when multiple cases must be evaluated. Configure a switch action to specify what has to be done by Architect, when, and under which circumstances.
ループ ループ ループ Direct your to process repeat a series of actions before it goes on to the next action in your design.
次のループ Use the Next Loop action when, during the loop iteration, the flow encounters a false outcome and you want it to continue to the next iteration.
ループの終了 Use the Exit Loop action inside of a Loop action to terminate the current loop iteration, leave the loop action, and continue the flow execution by moving to the following action.
転送 転送 ACD に転送 Use the Transfer to ACD action to transfer a caller into a queuing system. 
ユーザーに転送 Transfer a caller directly to a PureCloud user.
番号に転送 Transfer a caller to an external number.
Transfer to Group Transfer a caller directly to a PureCloud group
フローに転送 Transfer a caller to another call flow. 
Transfer to Secure Flow Transfer a caller to a secure call flow. Note: Feature coming soon.
ボイスメールに転送 Use the Transfer to Voicemail action from the Toolbox to transfer a caller to a PureCloud user’s voicemail.
切断 切断 切断 Provide callers with a graceful way to exit a menu system by disconnects the call immediately

アイコン カテゴリ アクション 説明
Play_Audio オーディオの再生 オーディオ再生 Add a prompt for the caller.
データ データ Call Data action Retrieve information about a customer from default or custom data actions integration in PureCloud.
Bridge にコール アクション Retrieve a specific attribute about a contact from a Bridge サーバーdatabase.
Call Secure Data Call specific attributes from a data action database
入力収集 Prompt a caller to enter a string of digits
Extract Secure Data Copy secure data to a non-secure variable of the same type
参加者データ取得 Set up an attribute to retrieve from a call participant.
参加者データ設定 Set an attribute value on a call participant.
データの更新 Assign values to flow or task level variables.
DialByExtension 内線番号でダイヤル 内線番号でダイヤル Set up functionality that allows the caller to dial and be transferred to a specific extension. 
フロー Create Callback Provide an option for an agent to call the customer back in order to reduce the in-queue wait time or provide the customer with information at a later time.
画面ポップ設定  Select a predefined script and, if required, configure the input variables that store the selection made by the user at runtime.
言語の設定 Allow callers to select the desired language in which to hear prompts.
論理 論理 判断 Direct the process branch, depending on whether or not a condition is true.
切り替え This action is similar to a Decision action, and is easy to set up when multiple cases must be evaluated. Configure a switch action to specify what has to be done by Architect, when, and under which circumstances.
ループ ループ ループ Direct your to process repeat a series of actions before it goes on to the next action in your design.
次のループ Use the Next Loop action when, during the loop iteration, the flow encounters a false outcome and you want it to continue to the next iteration.
ループの終了 Use the Exit Loop action inside of a Loop action to terminate the current loop iteration, leave the loop action, and continue the flow execution by moving to the following action.
メニュー メニュー メニューに移動 Give callers the option of transferring immediately to a designated menu.
前のメニュー Give callers the option of transferring to the previous menu.
JumpReusableTask 再利用タスクに移動 再利用可能タスクに移動 Insert a complete task previously configured in the Reusable Tasks area. 
転送 転送 ACD に転送 Use the Transfer to ACD action to transfer a caller into a queuing system. 
ユーザーに転送 Transfer a caller directly to a PureCloud user.
番号に転送 Transfer a caller to an external number.
Transfer to Group Transfer a caller directly to a PureCloud group
フローに転送 Transfer a caller to another call flow.
Transfer to Secure Flow Transfer a caller to a secure call flow. Note: Feature coming soon.
ボイスメールに転送 Use the Transfer to Voicemail action from the Toolbox to transfer a caller to a PureCloud user’s voicemail.
切断 切断 切断 Provide callers with a graceful way to exit a menu system by disconnects the call immediately

アイコン カテゴリ アクション 説明
データ データ Call Data Action Retrieve information about a customer from default or custom data actions integration in PureCloud.
Get Response Use with the Send Auto Reply action to send an automated reply to a customer
参加者データ取得 Set up an attribute to retrieve from a call participant.
参加者データ設定 Set an attribute value on a call participant.
データの更新 Assign values to flow or task level variables.
論理 外部連絡先管理機能 Get External Contact
Get External Organization
Search External Contacts
Send Auto Reply Send Auto Reply
Set Screen Pop
論理 論理 判断 Direct the process branch, depending on whether or not a condition is true.
切り替え This action is similar to a Decision action, and is easy to set up when multiple cases must be evaluated. Configure a switch action to specify what has to be done by Architect, when, and under which circumstances.
Evaluate Schedule
Evaluate Schedule Group
ループ ループ ループ Direct your to process repeat a series of actions before it goes on to the next action in your design.
次のループ Use the Next Loop action when, during the loop iteration, the flow encounters a false outcome and you want it to continue to the next iteration.>
ループの終了 Use the Exit Loop action inside of a Loop action to terminate the current loop iteration, leave the loop action, and continue the flow execution by moving to the following action.
Change State Change State Jump the process directly to the beginning of a different state without any intervening steps.
JumpReusableTask タスク Call Task Use this action to call another task. When the called task completes, the configured output path determines how flow execution continues.
End Task End a task in a process.
転送 転送 ACD に転送 Use the Transfer to ACD action to transfer a caller into a queuing system. 
切断 切断 切断 Provide callers with a graceful way to exit a menu system by disconnects the call immediately
Wait Wait Pause the email process for a duration or until a time that you specify.