Attach a file to an email message

When you reply to an email message, you can attach a file to send with the email reply. Email interactions support many types of files; however, you cannot send certain types of files through email interactions. For a full list of unsupported file types, see Unsupported Attachment Types.


The maximum outgoing message size, including attachments: 10 MB per message (after base64 encoding).

Note: Messages exceeding 10 MB, including attachments, will bounce back to the sender. Messages larger than 10 MB that you try to send from PureCloud will yield an error. You can work around this limitation by including links to larger documents stored in PureCloud Documents. For more information about sharing a file within Documents, see About Documents and Share a file.

The maximum incoming message size, including attachments: 30 MB per message (after base64 encoding).

  1. From a message you are currently replying to, either drag and drop a file into the reply field or click the Add an attachment icon and select a file from the browser window.Add an attachment iconThe file aapears above the attachment icon.
  2. ファイルをメール メッセージから削除するには、ファイルの隣にある X をクリックします。 ACDメールから添付ファイルを削除する