Download a screen recording
- Analytics > Conversation Detail > View permission assigned to any user role
- Recording > Screen Recording > View permission assigned to any user role
You can download policy-based screen recordings one at a time.
- Click Performance > Interactions.
- If applicable, click Next Recording to navigate through the recordings associated with the interaction.
- Click View Screen Recording. A playback window opens.
- At the top of the playback window, click Download. For more information about playing back downloaded screen recordings, see What is the format of downloaded screen recordings?