Export view data

  • AnalyticsData Export All
  • Any prerequisites needed for the view you want to export. For more information, see each view’s article.

Export all of the data shown in selected views as a .csv file delivered to your inbox in PureCloud. You can open .csv files in spreadsheet software such as Excel.

You can export data from the following views, including aggregate performance data for the detail views listed:

  1. (Optional) Filter by date, queue, language, skills, or other interaction details. The exported file uses these filters for the exported data. For more information about filtering data in a view, see the article for the view you want to export.
  2. Click Export . The Export pane opens. 
  3. Change the name of the file or keep the default file name in the Enter File Name field. The default file name includes the date and the name of the view. If you export data from the same view multiple times in one day, then all of those files have the same default name. 
  4. Click Export csv. The file appears in your inbox. 

In the inbox, you can see the status of your exports, including a progress bar displaying what percentage of the export that is complete.

Symbol ステータス 説明
Export submitted 提出 PureCloud received your request for the export and will create the export. 
Export in progress In Progress PureCloud is creating your export. 
Canceling PureCloud is in the process of canceling the export. 
Canceled PureCloud canceled the export. 
Export failed-error エラー An error occurred during the creation of the export. 
Export complete- download Complete The export is complete and you can download it. 

PureCloud completes exports in the order that you request them. To start another export, cancel a current long-running export. 

  1. On the sidebar, click Inbox.Inbox icon
  2. In the Inbox pane, click Exports .
  3. Beside an in-progress export, click More In-progress view export More
  4. Click Cancel. PureCloud starts the next export waiting to run. 
  5. To clear the canceled export, click the X beside the export.Cancel export- clear export

Note: You cannot restart a canceled export. If you cancel an export and then create the same export again, PureCloud places it at the end of the queue of exports to run. 

  1. On the sidebar, click Inbox.Inbox icon
  2. In the Inbox pane, click Exports .
  3. Beside the export you want to download, click Download. The system downloads the export to your computer’s Downloads folder. Exported file in inbox download
  4. To delete or mark the file as read, click More .Exported file in inbox More

  • Views that contain large data sets can take longer to generate and may not be available to download immediately. These exports appear as in-progress the inbox, and after PureCloud finishes creating it, are downloadable from the inbox.
  • PureCloud automatically deletes the exported file from your inbox 10 days after you create it.
  • The .csv file contains all of the exported data available in the view, with the following differences:
    • The export contains all rows for the view, not just the rows visible on the current page.
    • The columns in the exported file remain constant even if you have hidden or rearranged the columns in the view.
    • If you use filters, such as skill or language, then the exported file’s filter column lists which filters you used. If you did not use filters, then the filter column remains empty.
    • The export displays time values in milliseconds, while views display them in minutes and seconds.
    • The export displays percentage values as decimals, while views display them as whole numbers. For example, the export displays 0.8 for 80%.
    • If the view shows the current interval, then the Interval Complete column in the export says FALSE.