Find User action


The Find User action enables you to search for a PureCloud user based on an email address at IVR runtime. Use this action with data actions or data table lookup actions. For example, retrieve an email address from a data action and pass it into the Find User action to obtain a user reference. Then, use the referenced user information in a Transfer action.

Note: This action is only available in inbound email flows, inbound message flows, and survey invite flows.

From the Toolbox, expand the Find category and drag a Find User action into the appropriate location in the task editor.

名前 説明
名前フィールド アクションの示差的な名前を入力します。ここに入力するラベルはタスク シーケンスに表示されるアクション名になります。
User Email

For the user you want to find, enter the PureCloud email address as a string literal or string expression. For example, “john.doe@yourcompany.com”. At runtime, Architect searches for the PureCloud user in your organization that is associated with the specified email address string value

Note: The search is case-insensitive.

User Result

If the system finds an exact match, it stores that value in the variable you specify here. You can then use the variable in other areas of the flow. 

Configure found and not found paths

名前 説明
Found

This path indicates that Architect successfully looks up the user’s email within the organization. The variable you specify in the User Result setting updates to the Architect user that the system looks up.

Drag the appropriate action into the Found path so that it follows the route you want the interaction to take. For example, a transfer action.

The user name value in the returned user value holds the actual email address as configured on the user in PureCloud.

Note: The User Result field only populates when the flow follows the Found path. 

Not Found

This path indicates that Architect did not find the matching user’s email. The variable you specify in the User Result setting remains untouched.

Drag the appropriate action into the Not Found path so that it follows the route you want the interaction to take. For example, send an automatic reply or transfer the action to the main menu.

Note: The User Result field does not populate when the flow follows the Not Found path.