Find User by Id action
Find User by Id enables you to reference a user dynamically and find that user based on a string ID at IVR runtime. Use this action with data actions or data table lookup actions. For example, retrieve a user ID from a data action and pass it into the Find User by ID action to obtain a user reference. Then, use the referenced user information in a Transfer action.
From the Toolbox, expand the Find category and drag a Find User by Id action into the appropriate location in the task editor.
|User Id||Enter the user ID that locates the user. For example, “289a802d-d6d5-4bfa-bbef-b80f60b0bc85”. At runtime, Architect performs a search for the specified user. If the system finds an exact match, it returns the user value.|
When the system receives the user value, it stores that value in the variable you specify here. You can then use the variable in other areas of the flow.
Configure found and not found paths
This path indicates that Architect located the user within the organization.
Drag the appropriate action into the Found path so that it follows the route you want the interaction to take. For example, a transfer action.
Note: The User Result field only populates when the flow follows the Found path.
This path indicates that Architect did not find the matching user.
Note: The User Result field does not populate when the flow follows the Not Found path.