Flag a problematic phone call


PureCloud offers a way to note calls with quality issues:

  • Deteriorated audio
  • Unexpected disconnections
  • Incomplete connections
  • Failed transfers
  • Others

To flag a call with degraded quality, click and select Voice Quality Issue.In the Interactions view, PureCloud marks the call as problematic, making diagnostic information available to PureCloud engineers.

Note: To see which calls a user flagged, PureCloud supervisors must add the Flagged column in the Interactions view.

Alternatively, you can flag a problematic call from your call history. 

To flag problematic calls from your call history, click  and select Voice Quality Issue. Voice Quality IssueThis option is available up to 45 minutes after the call ends.