Series: Bridge actions in the Zendesk data dip connector

Phone number searches with the Zendesk data dip connector


This article discusses how Zendesk formats and stores phone numbers and how the Zendesk data dip connector searches Zendesk for phone numbers.

Zendesk では、任意文字付きまたは書式なしの電話番号として入力することができます。

For a more efficient search of phone numbers, the Zendesk data dip connector retrieves a list of phone numbers from Zendesk and caches this list on the Bridge Server. The connector then removes any formatting in the list of cached phone numbers. 

Note: Entries added or updated in Zendesk may not be available for use by the connector for up to 10 minutes.

The Zendesk data dip connector also removes any formatting of a phone number in the PhoneNumber Input text box in Architect and searches the cache of Zendesk phone numbers only for the digits. For example, if the content in the PhoneNumber Input text box evaluates to 555-0100, the connector searches the cache of Zendesk phone numbers for 5550100.

The Zendesk data dip connector searches Zendesk for the digits minus special characters. For example, if the variable in the PhoneNumber Input text box points to 011-81-80-3111-1111, the connector searches Zendesk for 011818031111111.

コネクタは、10 と 11 桁の番号の特別な処理を実行します。

For phone numbers with 10 digits, the connector searches Zendesk for the the following formats:

  • 10 桁の数字 (たとえば、3175550100)
  • 主要な 1 (たとえば、13175550100) で 10 桁の番号

For phone numbers with 11 digits with a leading 1, the connector searches Zendesk for the following formats:

  • 主要な 1 (たとえば、13175550100) で 11 桁の数字
  • 大手 1 の削除 (たとえば、3175550100) で 11 桁の数字

Call Bridge Action phone number input