シリーズ: コンタクト センターの有効化

ユーザー受け入れテスト (UAT) のための計画


After you complete the discovery, design, and configuration phases of implementation, the project reaches a critical milestone: User Acceptance Testing (UAT). In UAT, your employees play the role of testers to validate that PureCloud meets your users’ needs in the operational or business environment.

The main purpose of UAT is to validate the service against business requirements. Users familiar with the business requirements carry out this validation. UAT is the last step in the process before the service goes live in your production environment. Therefore, this opportunity is the last chance for your team to verify whether you configured PureCloud to meet your organization’s requirements. It also provides users with a preview of the solution before the go-live date to help reduce or eliminate last-minute change requests as you uncover new business requirements.

During the UAT phase of the project, your Project Manager is responsible for organizing internal employees to complete the UAT testing. To complete this process, follow established guidelines with a standard set of use cases, and then document problems or bugs. 

質問

あなたのチームに次の質問を説明します。

  • 私たちのプロジェクト チームの計画および新技術のテスト計画を実行? Yes の場合、教訓は何でしたか 場合は、何は我々 我々 のテストで成功するために知る必要は?
  • Who manages the UAT process internally, ensuring that we meet all UAT obligations and fully test the service? What process tracks and communicates progress?
  • Do we have an established method to train UAT testers to conduct testing of standard use cases and document all outcomes and anomalies?
  • Do we have users to create real-world functional scenarios to use for testing?
  • Do we have real-world users who can devote time to conducting realistic testing?

アクション

進む前に、次の操作を実行します。

準備 割り当てられました。 完全な日付
Document the use cases that UAT testers use to test the service. In these scenarios, your customers contact you and you contact your customers.
Identify your UAT team. Ensure that the team members are users of the service or applications the company plans to replace with PureCloud.
開発し、ドキュメントすべてのテスト手順のユース ケースおよびキャプチャ結果障害点と、必要な変更を識別するプロセスとして動作することを検証するために設計されています。 
Create a testing timeline that includes adequate time for testing, revisions, and retesting.