シリーズ: コンタクト センターの有効化

可能化のための準備


前提条件:  この一連の記事完了したかに含まれている情報に精通していることを想定しています、 企画課.

Take some time to clarify what PureCloud includes and understand the scope of the enablement project. 

質問

あなたのチームに次の質問を説明します。

  • Why did the organization purchase PureCloud? What was the business case? How will the company measure the return on this investment?
  • Who are the project stakeholders associated with each aspect of PureCloud? For example, who handles people management? Who designs the IVR?
  • Who is the core project team that manages the project calendar and milestones, communicates progress, removes roadblocks, and manages the day-to-day requirements of any new technology adoption? See Identify critical project roles and responsibilities.

アクション

進む前に、次の操作を実行します。

準備 割り当てられました。 完全な日付
Review the Genesys contract, licenses purchased, and the Service Enablement QuickStart offerings. Make a succinct list for your internal project team members that clearly states what functionality you purchased, the scope of Service Enablement, and any exclusions.
Keep a running list of questions and concerns about the contract, QuickStart offerings, implementation, or anything else related to the purchase or implementation. Track who you share your questions with, response/resolution status, and outcome. This helps your Genesys Enablement Lead gather the answers to questions across internal resources (Sales, Development, Service Enablement, Support).
Schedule a “clean slate” product demonstration to cover the functionality you purchased so project team members have a clear understanding about what to implement.

: 前回の記事で提案 次の推奨記事: プロジェクトの役割および責任を識別します。