Reconciliation of campaign data


Note: This article applies to PureCloud for Salesforce.

PureCloud ends a campaign in Salesforce at 11:59 PM on the last day of the scheduled campaign. After the Campaign Reconciliation Period ends, PureCloud reconciles data and updates the campaign and campaign member records in Salesforce. For more information about the Campaign Reconciliation Period, see Configure PureCloud campaign settings.

You can view the updated data on campaign records and campaign member records in Salesforce.

  • Campaign records

    PureCloud updates campaign records with the following information:

    • Reconciled Contact Results: This selection indicates that PureCloud reconciled the data on campaign member records.

      Reconciled campaign member record in Salesforce

  • Campaign member records

    PureCloud updates campaign member records with the following information:

    • Reconciled Result: This selection indicates that at the end of the campaign, PureCloud reconciled the campaign member data in Salesforce.
    • Last Attempt: This field lists the date and time when an agent last attempted to reach this person during the campaign.
    • Last Result: This field lists the wrap-up code name used for the interaction during the campaign. If the integration dialed more than one phone number, this field lists the results of the last attempt to contact the campaign member.

      Campaign member record in Salesforce

For more information, see About Campaign Management.

For more information about the integration, see About PureCloud for Salesforce.