PureCloud for Chrome でコールバックに応答


  1. Click Pickup as the callback interaction is alerting.
    メモ:コールバック インタラクションは自動で応答されません。

    Some interactions have scripts. To open a script, click Script. When the script is open or accessible, the Script button changes from black to orange. Click Script to bring the open script window to the front of other browser windows.

    Callback alertingThe callback interaction connects and appears on your interaction list until you are ready to call the customer. You can blind transfer the callback interaction.

    Callback connected

  2. カスタマーに電話をする準備ができたら、[コールバック情報] をクリックします。 

    The callback number displays. If there is more than one callback number, then the numbers appear in a list.

    Select callback number

  3. リストから番号を選択するか、テキスト ボックスに番号を入力します。そのクライアントの一番下にある [電話をかける] をクリックします。

    The call dials. If the call connects, then a call interaction appears on your interaction list. Full call controls are available as with any call. 

    コールバック番号接続済み

  4. To end the call, click Disconnect.

    You are disconnected from the call and the Call Work window automatically opens.

    If your administrator enabled time-boxed after-call work, then a timer appears in your Call Work window.

    Call Work window

  5. Select a wrap-up code and click Done.

    You are now disconnected from the call, but not the callback interaction. The callback interaction remains active in case you want to call a different number for this callback interaction. To select a different number, click Callback Info

    Note: If you close the Call Work window without clicking Done, then the Call Work button turns red, indicating that you need to complete after-call work. You cannot select a new callback number or complete the callback interaction until you select the wrap-up code.

    Callback number connected

  6. コールバック インタラクションを完了するには、[切断] をクリックします。

    The callback interaction deallocates from your interaction list. In the example, the Script button remains orange, indicating that the window is open.

    Callback disconnected