Send and receive emails directly with the domain

この方法では、顧客は のドメインにメール メッセージを送信します。 返信は からきます。

  1. 管理をクリックします。
  2. Under Contact Center, click Email. The Manage Domains page opens.
  3. Click Add Domain. The Add Domain dialog box opens.
  4. In the Domain name box, type the email subdomain (for example, yourAccountName), which appends with
  5. Click SaveThe email address page opens for the new domain.
  6. To add email addresses to the domain, follow the instructions in the next section, Add email addresses to the domain.

  1. Click Add email address. The Add Email Address page opens.
  2. In the Email Address box, type the email address the customer uses to send an email.
  3. Under Email Routing, select to route emails to a queue or to a flow.
  4. If you chose to route to a queue, do the following:
    1. Click the Queue list and choose the desired queue.
    2. In the Skills box, optionally add any ACD skills to ensure that associated emails route
    3.  to an agent with matching skills.
    4. Click the Language list and optionally choose a language to ensure that associated emails route to an agent with a matching language.
    5. [優先度]のボックスに、メールの優先順位を0から10まで任意で入力します。
  5. If you chose to route to a flow, click the Email Flow list and choose the desired flow.
  6. In the From Name box, optionally type the agent, department, or organization name that appears to the recipient when a representative responds to an email. 
  7. In the Reply To box, optionally type the email address that appears when an agent responds to an email. 
    Note: This address overrides the “Reply to” address the customer sees when replying to the original email.
  8. 保存をクリックします。
  9. To add extra email addresses, click Add Email Address and repeat steps 1–8.

貴社の会社名が、Initech だとします。PureCloud では、 のアドレスを設定します。顧客はメールをこのアドレスに送信し、エージェントからの返信には、返信先アドレスが になります。

In the PureCloud domain configuration, set up the email address record as:

Email Address
From Name Customer Support
Reply To (leave blank)


送信者: カスタマーサポート <>

Reply To: Customer Support <>