Set the short disconnect time for the Flow Performance views


Analytics > Insight Configurations > Edit permission

必要条件

Set the length of the short disconnect time for the Flows Performance Summary and detail views. A short disconnect is when a customer disconnects from an Architect flow before the set amount of time.

  1. 管理をクリックします。
  2. Under Contact Center, click Analytics.
  3. Under Short Disconnect Time, enter the number of seconds you want to set. The default number of seconds is 10. 
  4. Click Save