Add a Private PureCloud Embeddable Framework integration

Note: This article applies to the private deployment of PureCloud Embeddable Framework. For more information, see Deployment options.

Coming soon: Private deployment of PureCloud Embeddable Framework. For more information, see the release notes.


To use a private deployment of the integration, add one or more Private PureCloud Embeddable Framework integrations to your PureCloud organization. You can add up to five implementations of the integration. If you add more than one Private PureCloud Embeddable Framework integration, when users log in or clear their cache, the integration prompts them to select which implementation of the integration to use.

Important: If the Restrict PureCloud Embedding setting is enabled in your PureCloud organization, you must add the parent domain to the domain whitelist. Otherwise your implementation of the PureCloud Embeddable Framework will fail to embed. For more information, see Manage PureCloud embedding with the PureCloud embedded clients.
  1. Add an integration.
    1. PureCloudの 管理をクリック
    2. Under Integrations, click Integrations.

      A list of all integrations that you have installed appears.

    3. At the upper right, click Integrations.

      A list of available integrations appears.

    4. Search for Private PureCloud Embeddable Framework and click Install.
  2. Configure the integration.
    1. Click the Configuration tab. 
    2. For framework.js File, click Browse and upload a framework.js file.
      Note: You can upload a new framework.js to replace an existing file at any time. Due to caching, users must refresh their client to see the effect of the new file. Any changes to the integration may take several minutes to appear.
    3. For Group Filtering, click Select Groups.

      Users have access to the integration as members of the group that you select. For more information about groups and adding members, see About setting up groups (admins).

    4. 保存をクリックします。
  3. Activate the integration.
    1. Under the integration that you just added, click the Status toggle to change it from Inactive to Active.

      A Change Status dialog box appears.

    2. はいをクリックします。

The integration is now active. You can edit, deactivate, or delete an installed integration. For more information, see Edit, deactivate, or delete an integration.

For more information about the integration, see About PureCloud Embeddable Framework.