Transfer to Secure Flow action


Use the Transfer to Secure Flow action in the menu to transfer an interaction to a published flow that contains secure data. If the selected flow is removed from the system and no longer exists, and you do not update this transfer action, the flow will fail at this action step. If you select an unpublished flow, Architect sends a warning message. 

前提条件

To successfully execute the call flow, the selected user must have logged into PureCloud at least once.

This action is available in menu choices and task sequences for inbound, outbound, and in-queue flows. Menu choices contain common settings such as DTMF and speech recognition. 

アクション 説明
名前フィールド ここで入力するラベルはフロー構造の転送ノード名になります。
Secure Call Flow Select the secure flow to which to transfer the interaction.
Invocation Data The variable name used to pass information into the secure flow from an IVR or script.
Connect Timeout

Click to change the default timeout, in seconds or milliseconds. Use the + or  buttons, or manually enter the desired value.

メモ:

  • If no value is specified or if this value is not overridden, the system uses the timeout configured for the target user voicemail.
  • If the maximum dial timeout configured for the trunk is less than the timeout setting at the flow level, the trunk’s maximum dial timeout is used. 
  • If you modify this setting, republish existing flows. This step ensures existing flows follow the configured failure path for unsuccessful transfers.
転送前オーディオ Optionally configure a prompt to play before transferring the interaction.
Failed Transfer Audio Optionally configure a prompt to play if the transfer action detects a failure.
Failure outputs

These outputs allow the flow author to map the results of any resulting errorType and errorMessage. 

  • errorType: A non-empty string that contains the type or category of the error.
  • errorMessage: A non-localized failure message. The string may be empty or NOT_SET.

Note: Click the arrow next to Failure Outputs to expand or collapse the list of variables.

Define success and failure paths

Note: For transfer actions included in secure flows, PureCloud overrides the defined failure path and disconnects the call. The normal consultation VXML transfer type can be problematic in secure flows; therefore PureCloud uses blind transfers. For more information, see the W3C Recommendation for the <transfer> element. This behavior occurs in transfers to ACD, user, external numbers, group, other flows, and voicemail.

名前 説明
成功

Ends the flow and returns the call to the secure flow. 

メモ:実行成功パスは、プロセス中にエラーに遭遇しなかったことを表示します。これは、受信したデータが意図した結果または機能であるかどうかを評価するものではありません。
失敗

This path indicates that there was an error executing the action or there was a problem processing the results from a bridge or data action. Specify the action if Architect is not able to transfer the call. For example, a play audio action to indicate that the action wasn’t successful, a transfer action to send the caller to an agent or representative for assistance. 

Note: If the network experiences connectivity issues, the action automatically takes this failure path.