Use the Transfer to Group action in the menu to transfer an interaction directly to a PureCloud group. If the selected group is removed from the system or no longer exists, and you do not update the transfer action, the flow will fail at this action step. Groups are created by administrators in PureCloud. For more information about PureCloud groups, see Manage Groups page.
This action is available in menu choices and task sequences. Menu choices contain common settings such as DTMF and speech recognition.
|Failed Transfer Audio||Optionally configure the prompt to play if the transfer action encounters a failure.|
Click to change the default timeout, in seconds or milliseconds. Use the + or – buttons, or manually enter the desired value.
Define success and failure paths
An executed Success path indicates that no errors were encountered during the process. It is not a measure of whether the data received was the intended result or functionality.[/bs_well]
This path indicates that there was an error executing the action or there was a problem processing the results from a bridge or data action. Specify the action if Architect is not able to transfer the call. For example, a play audio action to indicate that the action wasn’t successful, a transfer action to send the caller to an agent or representative for assistance.
Note: If the network experiences connectivity issues, the action automatically takes this failure path.