ユーザーに転送のアクション


メニューの [ユーザーへ転送] アクションを使用して、PureCloud ユーザーにインタラクションを直接転送します。選択したユーザーがシステムから削除されているか存在せず、あなたがこの転送アクションを更新しない場合、フローはこのアクションの段階で失敗になります。 

前提条件

To successfully execute the call flow, the selected user must have logged into PureCloud at least once.

This action is available in menu choices and task sequences. Menu choices contain common settings such as DTMF and speech recognition.

メモ:Architect ツールボックスで利用可能なアクションは、お客様の PureClound サブスクリプション プランにより決まります。

アクション 説明
名前フィールド ここで入力するラベルはフロー構造の転送ノード名になります。
転送前オーディオ インタラクションを転送する前に、再生するプロンプトを任意で構成します。
Failed Transfer Audio Optionally configure the prompt to play if the transfer action encounters a failure.
Connect Timeout

Click to change the default timeout, in seconds or milliseconds. Use the + or  buttons, or manually enter the desired value.

メモ:

  • If no value is specified or if this value is not overridden, the system uses the timeout configured for the target user voicemail.
  • If the maximum dial timeout configured for the trunk is less than the timeout setting at the flow level, the trunk’s maximum dial timeout is used. 
  • If you modify this setting, republish existing flows. This step ensures existing flows follow the configured failure path for unsuccessful transfers.
ユーザー ドロップダウン リストから、インタラクションを転送するユーザーを選択します。

Define success and failure paths

Note: For transfer actions included in secure flows, PureCloud overrides the defined failure path and disconnects the call. The normal consultation VXML transfer type can be problematic in secure flows; therefore PureCloud uses blind transfers. For more information, see the W3C Recommendation for the <transfer> element. This behavior occurs in transfers to ACD, user, external numbers, group, other flows, and voicemail.

名前 説明
成功

An executed Success path indicates that no errors were encountered during the process. It is not a measure of whether the data received was the intended result or functionality.

失敗

This path indicates that there was an error executing the action or there was a problem processing the results from a bridge or data action. Specify the action if Architect is not able to transfer the call. For example, a play audio action to indicate that the action wasn’t successful, a transfer action to send the caller to an agent or representative for assistance. 

Note: If the network experiences connectivity issues, the action automatically takes this failure path.