エージェントの自動応答をオンに


前提条件

When you enable auto answer for an agent, PureCloud automatically connects the agent to incoming ACD calls without the agent clicking Accept. When an agent with auto answer enabled receives an incoming ACD call, PureCloud plays a tone for the agent to alert them to the incoming call. 

  1. 管理をクリックします。
  2. ユーザーと権限の下にある、ユーザーをクリックします。
  3. Use search or page through the user list to find the user.
  4. Click the More Options button and from the menu that appears, click Edit Person.
  5. Click the Phone tab.
  6. Enable auto answer. 自動応答切り替え
  7. 保存をクリックします。
Note: For better performance using auto answer, enable persistent connections in the base line appearance settings for any phone used by an agent who has auto answer enabled. For information about configuring your phone and enabling persistent connections, see 管理されている電話を設定.

Note: You cannot enable persistent connections for the PureCloud web-based (WebRTC) phone.