View a screen recording
- Analytics > Conversation Detail > View permission assigned to any user role
- Recording > Screen Recording > View assigned to any user role
Watch an interaction’s related screen recording from an interaction’s detail view while listening to its related recorded audio.
- Click Performance > Interactions.
- Click an interaction with a screen recording.
- An interaction can have multiple recordings, including audio recordings, voicemails, and screen recordings. If applicable, click Next Recording to navigate through the recordings associated with the interaction.
- Click View Screen Recordings. A new playback window opens.
- In the playback window, click the Play button to start playback. The screen recording plays back simultaneously with the interaction’s audio, if applicable.