Work with in-queue flows


The following permissions:

  • Architect > Flow > Add
  • Architect > Flow > Edit
  • Architect > FlowView

Use an in-queue flow to create the experience that your customers hear while waiting in a queue for transfer to an agent.

Article 説明

In-queue flows overview

Learn how Architect handles in-queue flows.

About in-queue flow precedence

Learn about precedence in flow order.


Learn how to create an in-queue flow in Architect.


Change default settings for an in-queue flow.


Learn how to set up an in-queue call flow.


Learn how to make modifications to the in-queue call flow.


Find more information on flows, including configuring default settings; managing flows; dependency searches; flow design resources; and tips, best practices, and troubleshooting. 

Architect permissions overview

Architect permissions are based on flow design tasks, or job functions. An administrator from the PureCloud organization must assign the appropriate permissions to an Architect user.