FAQ: Can users access data in the division they belong to?


A user can be a configuration object within a division. However, an administrator can also grant a user permission to access a division. It is important to note that moving a user into a division does not give that user access to the data within the division. The user’s data, such as profile information, is part of the division, and users who have the appropriate division permission assigned can access that data. 

For example, an administrator moves Danny Cho into the Raleigh division, but Danny Cho does not have permission to manage objects in the Raleigh division. He cannot access any configuration object within the Raleigh division; he cannot edit a queue, add a campaign, or delete a call flow.

However, any user with the add, edit, view, or delete permissions to access users in the Raleigh division can modify Danny Cho’s user data.