FAQs: Screen recording


Can I record an agent’s screen during non-ACD interactions?

No, PureCloud can only record an agent’s screen during ACD interactions and, [More]

What ports does screen recording require?

For more information about screen recording ports, see Ports and services to configure [More]

What file size can I expect for screen recordings?

Screen recording file size ranges from 3 MB/15 mins to 18 MB/15 mins. [More]

How much bandwidth does screen recording require?

A single screen recording typically requires 150-250 kbps. Screen resolution and the [More]

Is the agent’s screen recorded during a consult transfer?

Yes. If a screen recording policy applies to the current interaction, then [More]

What is the format of downloaded screen recordings?

Screen recordings use the WebM format. You can use any media player [More]

What is the screen recording frame rate?

3 frames per second.